Screendragon Support :
Total Commitment

No automated voices, no robots just a direct personal support service.
Screendragon is passionate about providing top quality support. To us support is much more than a ticket number, it’s about ensuring that you can achieve business success with ease. That’s why we ensure that we have full control over the quality of our support services.  We do not outsource support. All our support staff are highly trained IT professionals who work solely on supporting Screendragon customers.

The support staff are fully trained on all our products and work closely with the development and testing teams to ensure that support issues & customer feedback are channeled to the right people quickly. We are experienced in providing support to some of the largest enterprises in the world with users distributed across global markets.

For customers who undertake medium to large projects with us we assign a dedicated project professional  to assist you throughout the project process and after. This person will provide you with support and advice on getting the most value out of Screendragon products based on your business needs.

Getting in touch:

At present support services are provided out of one location in Cork, Ireland (also Screendragon’s technology development center)
We provide full support for all our products. Support hours are 9am to 6pm GMT timezone(UK) Mon to Fri exclusive public holidays (click here to view these)
You can reach us directly by telephone.

Telephone support is available from 9am to 6pm GMT.
By email (click here). We endeavour to answer all support emails within 2 hours of receipt.
Or if you prefer you can use our support knowledge base to find answers on common questions on our products as well as video tutorials & other training materials.

You can contact us as often as you like. We do not have a limit for support requests.

If you have a question on our support services or would like to send us feedback

Maintenance:
Screendragon may have to perform scheduled maintenance from time to time.

We will do or utmost to schedule maintenance during the weekends and non-business hours.