Automated workflows are essential for any high performing team. Finding a workflow solution that specifically meets the needs of your team isn’t easy. Different organisations have different requirements, different ways of getting work done. A two-step process in one company, can be a seven-step process in another. A workflow process tool needs to be incredibly functional and powerful in order to cater to these varying demands.
Over-servicing is a bad habit that agencies need to break. According to studies, over half of all agencies suffer from profit loss annually due to over-servicing. Whether it’s a case of going the extra mile for a client or trying to appease dissatisfied clients, it can become just too easy to provide those few extra hours for free.